Refund Policy

At GiftPages, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Return Eligibility

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Be returned within 60 days of the delivery date.

  • Include proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Products with damaged or missing original packaging.

  • Gift cards or promotional items.

  • Free gifts included with your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos showing the product and packaging.

Once reviewed, we will offer an appropriate solution, which may include a replacement, refund, or store credit.

Return Process

To request a return, please contact us before sending your item back.

Email: info@giftpagescompany.com

Please include:

  • Your full name.

  • Order number.

  • Reason for the return.

If your return request is approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or bank.

Original shipping charges are non-refundable unless the return is due to our error.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

If your order has already been shipped, it cannot be canceled and must follow the standard return process.

Lost Packages

If your package is lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

Refused Deliveries

If a package is refused by the customer or returned due to an incorrect or incomplete shipping address provided during checkout, any shipping costs incurred may be deducted from the refund.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can resolve the matter promptly.

Initiating a chargeback without first contacting our customer support may delay resolution while the case is reviewed.

Contact Us

If you have any questions regarding this Refund Policy or wish to request a return, please contact us:

GiftPages Email: info@giftpagescompany.com

We aim to respond to all customer inquiries as quickly as possible.